Effective Date: [ Date]
Last Updated: [ Date]

       At UnigoServices.com, we strive to maintain fairness and transparency between Clients and Service Providers.
      This policy outlines how refunds, cancellations, and disputes are handled on our platform.

        By using UnigoServices.com, you agree to the following terms.

1. Scope of Policy

This policy applies to all transactions made through UnigoServices.com, including:

• Services hired or purchased by Clients

• Work orders accepted by Service Providers

2. Cancellation Policy

     a. Client-Initiated  Cancellations

• A Client may cancel a service order before the Provider starts work with no penalty.

• Once the Provider has started work or delivered partial output, cancellation may not be possible or may be subject to partial refund depending on the situation.

• Any cancellation after project commencement will be reviewed by the UnigoServices support team.

b. Provider-Initiated Cancellations

• Providers may cancel a job only before work begins, and must inform the client promptly through the platform.

• Repeated cancellations may lead to account suspension or penalty.

c. Platform Cancellations

• UnigoServices.com reserves the right to cancel any order suspected of fraud, policy violation, or misuse.

• In such cases, refunds (if applicable) will be issued at the sole discretion of the platform.

3. Refund Policy

a. Eligibility for Refund

  Refunds may be granted in the following cases:

• The provider fails to deliver work within the agreed timeframe.

• The delivered work is incomplete or not as per agreed terms.

• The provider is found violating platform rules or engaged in misconduct.

b. Non-Refundable Situations

No refund will be provided in the following cases:

• Work has been fully delivered and accepted by the client.

• The client changes their mind after service completion.

• Off-platform communication or payments between client and provider.

• Service issues arising from client’s delay, unclear requirements, or unresponsiveness.

c. Refund Process

• Clients must raise a refund request within 5 days of service delivery.

• Refunds, if approved, will be processed within 7–10 business days via the original payment method.

• Transaction and platform fees (if applicable) may be deducted.

4. Dispute Resolution Policy

We encourage all users to resolve issues amicably through mutual discussion via the platform’s messaging system.
If that fails, the following dispute process applies:

Step 1: Dispute Submission

• Either party (Client or Provider) may raise a dispute within 7 days of delivery.

• The dispute must include the order details, description of the issue, and any supporting evidence (messages, screenshots, files, etc.).

Step 2: Platform Mediation

• UnigoServices.com’s Dispute Resolution Team will review the case fairly and impartially.

• Both parties may be asked to submit additional evidence or clarifications.

Step 3: Resolution and Decision

• After review, the platform may decide to:

  • Issue a full refund,

  • Issue a partial refund, or

  • Release payment to the Provider.

• The platform’s decision shall be final and binding on both parties.

5. Abuse or Misuse

Users who repeatedly abuse the refund or dispute process may face:

• Account suspension or termination

• Loss of platform privileges

• Legal action in serious cases of fraud or misuse

6. Contact for Support

For refund, cancellation, or dispute assistance, contact our support team:

📧 Email: [Insert Support Email]
🌐 Website: https://www.unigoservices.com
🏢 Company: Infograph Technologies (Parent Company of UnigoServices.com)

7. Policy Updates

UnigoServices.com reserves the right to modify or update this policy at any time without prior notice.
All updates will be posted on this page with a revised “Last Updated” date.
Continued use of the platform after updates indicates acceptance of the revised policy.

✅ By using UnigoServices.com, you agree to this Refund, Cancellation, and Dispute Resolution Policy.